Ronald Houston, MA (Hons.), MA, CQSW, Quality Director
Ron is co-founder and a Director of PPCR. He has nearly 30 years' public and voluntary sector experience. He has extensive experience of working on regeneration initiatives, both managing PPCR teams and 'hands on'. He is particularly experienced in the development of effective engagement of tenants, leaseholders and freeholders in estate renewal and area regeneration initiatives.
His experience has involved working with members, officers and consumers of local authorities, central government departments and other non-statutory organisations. He has particular experience in the fields of housing stock options appraisal, governance issues and regeneration initiatives.
Ron managed the PPCR team that consulted borough-wide in Kingston upon Thames on the 'Housing Choice' initiative. He continues to play a role working with residents to develop Phoenix Community Housing in Lewisham, the first Community Gateway mutual RSL in London. In June 2011, he was appointed as the Independent Tenant Advocate for Wellingborough Homes in Northamptonshire. Ron is currently managing the PPCR team providing Lead Advisor Services for the tenant-led stock option appraisal for Cowley Resident Management Organisation in Lambeth as well as continuing to work with Phoenix Community Housing in implementing the review of the Community Empowerment Strategy.
Abraham Nomafo, Project Director
Abraham Nomafo has lead consultant responsibility for the training and personal development portfolio, which is delivered by a range of associate training consultants.
Abraham has a significant experience in the field having worked as a Housing Director and Senior Manager in a number of housing organisations including Local Authority housing departments, RSL and ALMOs for over 20 years.
Abraham holds an LLB (hons) degree and qualified as a Solicitor in 2006 whilst managing 24,000 homes on behalf of the London borough of Greenwich. He has experience in providing training to staff and Boards on performance management, legal enforcement, governance, customer insight and care, community participation, board induction training, board governance, amongst other topics
He also has notable experience of supporting management boards and delivering bespoke training solutions to organisations and individual mentoring and one to one coaching.
Abraham has led on a number of major business and service transformation projects resulting in neighbourhood service delivery hubs in partnerships with other public and private sector partnerships. He was one of the lead officers responsible for delivering on the stock options appraisal in Greenwich Council, working closely with resident groups ensuring that residents were at the heart of the decision making process.
Tim Thurston- Senior Consultant
Tim has worked as a consultant for 15 years, involved in a wide range of regeneration projects providing both strategic advice and operational services. He previously worked for 20 years for a number of local authorities and a Housing Action Trust. He has worked on a number of major regeneration and redevelopment initiatives including the development and management of tenant information and consultation strategy for Waltham Forest Housing Action Trust which tenants supported to become a new Community Based Housing Association; the regeneration of the Ballymun Estate in Dublin; and he was part of the team that worked with the community in Kidbrooke, South Greenwich, to develop a masterplan for redevelopment, new homes, schools, community and civic facilities.
He has wide ranging experience of organising and facilitating public meetings, focus groups, conferences, seminars and exhibitions. Tim is currently providing independent advice, training and capacity building for the residents of Colville Estate, New Avenue Estate in LB Enfield and Dee Park Estate in Reading.
John Gargan- Associate Consultant
John recently qualified as a Consultant Trainer and Mediator whilst working for an London Almo as a Home Ownership & Leaseholder Services Manager. He has been involved in mediations including services charges and major works, rent, disrepair, building surveys and boundary disputes. In 2011, John qualified as a Commercial Mediator, accredited by the Royal Institution of Chartered Surveyors, MATA and the National Mediator Database. He is a Member of the Chartered Institute of Housing and the Civil Mediation Council.
In his role as a Home Ownership & Leaseholder Services Manager he developed new payment options and incentives to help leaseholders afford major works. Other innovations also included the use of external Solicitors and Valuers, and independent debt counselling. John was responsible for the development and implementation of the Leasehold Strategy, including developments such as surgeries for leaseholders, pioneering the use of mediation and other alternative methods of dispute resolution to reduce the need for litigation, promoting Direct Debits, telephone payments, PayPoint swipe cards, Service Charges Online, which all helped to increase Leaseholders satisfaction.
John also worked on and chaired a number of London Councils' working groups and was a member of the London Home Ownership Forum Steering Group. He was a member of the DCLG's Public Sector Leasehold Working Group and was on their working parties for the revision of the Section 20 Leasehold Consultation regulations in 2002/03 and the research into Right to Buy valuations and the development of the RICS Code of Practice in 2004/06.
In the past 10 years, John has delivered Training programs and seminars, including Leasehold Management, Home Ownership and Mediation for the Chartered Institute of Housing, Housing Quality Network, Leasehold Advisory Service and other public and private sector organisations. He also chaired a CIH Home Ownership and Leasehold Management Conference.
Loraine Ophelia - Associate Consultant
Lorraine is a highly skilled and self-motivated management professional with 19 years experience across a range of housing services in the public and private sector. Her experience is supplemented with professional qualifications, corporate and commercial acumen gained from substantial budget management responsibility. Lorraine is results focused with a can-do attitude, particularly skilled at change management and delivering results under pressure over short periods. Her strengths in person and team management at all levels, enhanced by excellent interpersonal skills will prove an asset to any senior management team in a progressive and ambitious organisation.
Catherine Michelet - Senior Consultant
Catherine has a degree in Applied Social Science and Social Research from the University of North London. She specialised in EEC issues and conducted research into ESF funding. For the last 10 years she has been working as a Consultant with PPCR co-ordinating and managing both qualitative and quantitative research assignments.
She has the necessary knowledge, skills and experience to interpret, evaluate and carry out research in any housing or regeneration-related setting. She is particularly experienced in the co-ordination and management of major consultation exercises as well as data analysis. For each research project she commences with creating a strategy for successfully achieving the project targets.
Catherine provides invaluable information to assist informed decision-making. Along with the research aspects of her work, the role itself also includes important administration and consultation tasks. Her most recent major research projects: Walterton & Elgin Community Homes, Resident Satisfaction Survey; Leathermarket Joint Management Board, Resident Involvement Impact Assessment; and the Traffic and Vehicle Use Survey conducted by PPCR on the Colville Estate.